Terms of Service

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Platform" means the Trevexia web application, APIs, dashboards, and any associated software.
• "AI Report" means the AI-generated business intelligence report produced by Trevexia's multi-agent orchestration system.
• "Outreach Services" means managed cold email campaigns operated by Trevexia on your behalf.
• "Client Data" means all information, content, and materials you provide or make available through the Service, including company information, lead lists, messaging content, and campaign configurations.
• "Generated Content" means AI-produced text, reports, response drafts, classifications, and other outputs created by the Service.
• "Third-Party Services" means external platforms integrated with the Service, including but not limited to Instantly, Supabase, Stripe, and Google.
• "Subscription" means a paid plan granting access to specific features and service tiers.

Trevexia is an AI-powered email agency that provides the following services:

• AI Business Intelligence Reports: Multi-agent analysis of your company's online presence, competitive landscape, social media, SEO performance, and growth opportunities. Reports are generated by automated research agents using publicly available data and AI analysis.
• Managed Outreach Campaigns: Done-for-you cold email campaigns (via Instantly), including prospect sourcing, sequence writing, campaign monitoring, and AI-powered reply management.
• AI Response Generation: Automated classification of inbound replies and generation of contextually appropriate response drafts, subject to your review and approval before sending.
• Campaign Analytics: Real-time dashboards, performance metrics, pipeline tracking, and ROI reporting.
• Lead Pipeline Management: Centralized lead tracking, status management, and conversation history.

The Service is provided on an "agency" basis. Trevexia manages outreach operations on your behalf. You are not licensing software for self-service use; you are engaging Trevexia as your outreach partner.

To use the Service, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction.
• Have the legal capacity and authority to enter into this Agreement.
• If acting on behalf of an organization, have the authority to bind that entity to these Terms.
• Provide accurate, complete, and current information during registration and keep it updated.

You are solely responsible for maintaining the confidentiality of your account credentials (including passwords, API keys, and authentication tokens). You agree to notify us immediately at contact@trevexia.com if you become aware of any unauthorized access to your account.

We reserve the right to suspend or terminate accounts that contain false or misleading registration information.

Trevexia offers one complimentary AI Business Intelligence Report per user account. The report is subject to the following terms:

• Limited to one report per authenticated user (identified by Google OAuth account).
• The report is generated using publicly available information and AI analysis. We do not guarantee the accuracy, completeness, or reliability of any data, insights, or recommendations contained in the report.
• Report generation requires authentication via Google Sign-In and completion of Cloudflare Turnstile verification.
• Reports are provided for informational purposes only and do not constitute professional business, legal, financial, or strategic advice.
• We reserve the right to modify, limit, or discontinue the complimentary report offering at any time without notice.

5.1 Billing. Paid Subscriptions are billed monthly in advance through Stripe. By subscribing, you authorize recurring charges to your designated payment method on each billing date.

5.2 Pricing. Current pricing is published on trevexia.com/pricing. All prices are in United States Dollars (USD) unless otherwise stated. Prices do not include applicable taxes, which will be added where required by law.

5.3 Price Changes. We reserve the right to modify pricing at any time. Existing subscribers will receive at least 30 days written notice before a price increase takes effect. The new price will apply at the start of the next billing cycle following the notice period.

5.4 Refunds. Fees are generally non-refundable. If you cancel mid-cycle, you retain access until the end of your current billing period. No prorated refunds are issued for partial months. Exceptions may be made at our sole discretion in cases of material service failure.

5.5 Performance Fees. Certain plans may include performance-based pricing (e.g., fees per qualified meeting booked). Such fees are billed monthly in arrears based on mutually agreed-upon metrics and verification criteria.

5.6 Failed Payments. If a payment fails, we will attempt to process it again within 3 business days. If payment remains unsuccessful after 3 attempts, we may suspend your access to the Service until payment is resolved. Accounts with unpaid balances exceeding 30 days may be terminated.

You agree to use the Service lawfully and in accordance with these Terms. Specifically, you shall:

• Comply with all applicable laws and regulations, including the CAN-SPAM Act, GDPR, CCPA, CASL, and all other anti-spam and data protection legislation relevant to your jurisdiction and the jurisdictions of your recipients.
• Ensure that all outreach conducted through the Service targets legitimate business prospects and complies with applicable opt-out and consent requirements.
• Review and approve all AI-generated response drafts before they are sent on your behalf.
• Provide accurate and truthful information about your business, products, and services in campaign materials.
• Maintain valid and authorized credentials for all connected Third-Party Services.

You must NOT use the Service to:

• Send unsolicited bulk communications (spam) in violation of any applicable law.
• Harvest, scrape, or collect personal information without a lawful basis or proper consent.
• Impersonate any person, entity, or brand, or misrepresent your identity or affiliations.
• Distribute malware, phishing links, fraudulent offers, or any harmful or deceptive content.
• Promote illegal products, services, or activities.
• Violate the terms of service of any connected Third-Party Service (including Instantly).
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code or underlying algorithms of the Service.
• Interfere with, disrupt, or place an unreasonable burden on the Service or its infrastructure.
• Share your account credentials with unauthorized third parties or allow multiple individuals to use a single account unless authorized by your plan.
• Use the Service to target individuals under the age of 18 or to process children's personal data.

Violation of these provisions may result in immediate suspension or termination of your account, at our sole discretion, without refund.

7.1 Trevexia IP. The Service, including its source code, design, user interface, AI models, algorithms, documentation, trademarks, and all related intellectual property, is owned by Trevexia and its licensors. Nothing in these Terms transfers any ownership rights to you.

7.2 Client Data. You retain all ownership rights in your Client Data. By using the Service, you grant Trevexia a limited, non-exclusive, worldwide license to process, store, and transmit your Client Data solely for the purpose of providing and improving the Service.

7.3 Generated Content. AI-generated reports, response drafts, and other Generated Content produced by the Service are provided to you for your use. You may use Generated Content in connection with your business operations. However, Trevexia retains the right to use anonymized and aggregated patterns from Generated Content to improve its AI models and Service quality.

7.4 Feedback. If you provide suggestions, feature requests, or other feedback about the Service, you grant Trevexia an irrevocable, perpetual, royalty-free license to use, modify, and incorporate such feedback into the Service without obligation to you.

The Service uses artificial intelligence, including large language models and automated research agents, to generate reports, draft responses, classify messages, and provide business insights. You acknowledge and agree that:

• AI-generated content may contain inaccuracies, errors, hallucinations, or outdated information.
• Generated Content does not constitute professional advice of any kind (business, legal, financial, tax, medical, or otherwise).
• You are solely responsible for reviewing, verifying, and approving all AI-generated content before relying on it or sending it to third parties.
• Trevexia does not guarantee any specific outcomes, results, or performance from AI-generated recommendations or campaigns.
• AI models may produce different results for similar inputs and may be updated or changed without notice.

The Service integrates with various Third-Party Services. You acknowledge and agree that:

• Your use of Third-Party Services is governed by their respective terms of service and privacy policies, which you are independently responsible for reviewing and complying with.
• Trevexia is not responsible for the availability, performance, accuracy, or policies of any Third-Party Service.
• You are responsible for obtaining and maintaining valid API credentials and authorizations for all Third-Party Services you connect to the platform.
• If a Third-Party Service modifies its API, terms, or functionality in a way that affects the Service, Trevexia will make reasonable efforts to adapt but does not guarantee uninterrupted integration.
• Data transmitted to or from Third-Party Services is subject to those services' data handling practices.

10.1 Uptime. We target 99.9% uptime for the Platform but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to scheduled maintenance, emergency security patches, infrastructure upgrades, or circumstances beyond our reasonable control.

10.2 Maintenance. We will provide advance notice of scheduled maintenance when reasonably practicable. Emergency maintenance may be performed without prior notice when necessary to protect the security or integrity of the Service.

10.3 Support. Support is available via email at contact@trevexia.com. Response times vary by plan tier. We will make commercially reasonable efforts to respond to support requests within 24 business hours.

Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard technical and organizational security measures, including encryption in transit (TLS 1.2+), encryption at rest (AES-256), workspace-level data isolation, and secure credential storage. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

If we become aware of a security breach affecting your data, we will notify you in accordance with applicable data breach notification laws.

Each party agrees to maintain the confidentiality of the other party's Confidential Information. "Confidential Information" means all non-public information disclosed by one party to the other, including business plans, client lists, pricing, technical data, API keys, and proprietary methodologies.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without reference to the disclosing party's information; or (d) is required to be disclosed by law or legal process.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.
• TREVEXIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
• TREVEXIA'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO TREVEXIA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
• TREVEXIA IS NOT LIABLE FOR THE ACCURACY, RELIABILITY, OR OUTCOMES OF AI-GENERATED CONTENT. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND APPROVING ALL OUTBOUND COMMUNICATIONS.
• TREVEXIA IS NOT LIABLE FOR ANY ACTIONS, OMISSIONS, OR FAILURES OF THIRD-PARTY SERVICES.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, Trevexia's liability shall be limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless Trevexia, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service or violation of these Terms.
• Your outreach campaigns, messages, or content sent through the Service.
• Your violation of any applicable law, regulation, or third-party right.
• Any claim by a third party arising from communications sent on your behalf through the Service.
• Your misuse of AI-generated content or failure to review content before sending.

15.1 By You. You may cancel your Subscription at any time through the Platform or by contacting support. Cancellation takes effect at the end of your current billing period. You retain access to the Service until that date.

15.2 By Trevexia. We may terminate or suspend your account: (a) immediately, without notice, for material breach of these Terms or violation of acceptable use policies; (b) with 30 days written notice, for any other reason.

15.3 Effect of Termination. Upon termination: (a) your access to the Service ceases immediately (or at the end of your billing period, if applicable); (b) we will retain your data for 30 days following termination, during which you may request an export; (c) after 30 days, your data will be permanently deleted from our active systems; (d) backups containing your data will be purged within 90 days.

15.4 Survival. Sections relating to intellectual property, limitation of liability, indemnification, confidentiality, governing law, and dispute resolution shall survive termination of this Agreement.

Certain Subscription plans may include a performance guarantee (e.g., a specified number of qualified meetings within a defined period). The terms of any performance guarantee will be set forth in the applicable plan description or in a separate service agreement.

Performance guarantees are subject to: (a) your timely provision of required information and materials; (b) your prompt review and approval of drafts and campaigns; (c) the accuracy of information you provide about your business and target market; and (d) market conditions and third-party platform availability outside our control.

If a performance guarantee is not met due to circumstances within Trevexia's control, the remedy specified in the guarantee (typically continued service at no additional charge) shall be your sole and exclusive remedy.

17.1 Service Changes. We continuously improve the Service and may add, modify, or remove features at any time. Material reductions in functionality for paid plans will be communicated with reasonable advance notice.

17.2 Terms Changes. We may update these Terms from time to time. Material changes will be communicated via email or through the Platform at least 30 days before taking effect. The updated effective date will be noted at the top of this page. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

If you disagree with any changes, you may terminate your account before the changes take effect.

18.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws of the Emirate of Dubai, without regard to conflict of law principles.

18.2 Dispute Resolution. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days. If negotiation fails, disputes shall be resolved through binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in Dubai, UAE, in accordance with its rules then in effect. The language of arbitration shall be English.

18.3 Injunctive Relief. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

19.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Trevexia regarding the Service and supersede all prior agreements and understandings.

19.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19.3 Waiver. No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

19.4 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19.5 Force Majeure. Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, power failures, internet outages, or third-party service disruptions.

19.6 Notices. All legal notices shall be sent to contact@trevexia.com or to the email address associated with your account. Notices are deemed received upon successful delivery.

For questions, concerns, or legal inquiries regarding these Terms of Service: