Terms of Service

Trevexia is an AI-powered outreach agency platform that monitors email and LinkedIn campaigns, generates intelligent response drafts, classifies inbound messages, and facilitates meeting booking. The Service includes:

• AI-powered response generation and lead classification
• Multi-channel campaign monitoring (email via Instantly, LinkedIn via Aimfox)
• Draft approval queue with human-in-the-loop control
• Campaign analytics and reporting
• Notification and alert systems

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your API keys for connected services (Instantly, Aimfox) are valid and authorized
• Notifying us immediately of any unauthorized access to your account

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization.

Paid plans are billed monthly in advance. By subscribing to a paid plan, you agree to the following:

• Fees are charged at the beginning of each billing cycle
• All fees are non-refundable for partial months of service
• Plan upgrades take effect immediately; downgrades take effect at the next billing cycle
• We reserve the right to change pricing with 30 days advance notice
• Failure to pay may result in suspension or termination of your account

Performance add-ons (such as qualified meeting bonuses) are billed monthly in arrears based on agreed-upon metrics.

You agree to use the Service in compliance with all applicable laws and regulations. You must NOT use the Service to:

• Send unsolicited bulk emails (spam) in violation of CAN-SPAM Act, GDPR, or other applicable anti-spam laws
• Harvest or collect email addresses or personal information without proper consent
• Impersonate any person or entity, or misrepresent your affiliation
• Send messages containing malware, phishing links, or harmful content
• Violate the terms of service of connected platforms (Instantly, Aimfox, LinkedIn)
• Engage in any activity that could damage, disable, or impair the Service

We reserve the right to suspend or terminate accounts that violate these acceptable use policies.

The Service, including its design, code, AI models, and documentation, is owned by Trevexia and protected by intellectual property laws. You retain ownership of all content and data you provide to the Service.

By using the Service, you grant us a limited license to process your data solely for the purpose of delivering the Service. We do not claim ownership of your campaign data, leads, or messages.

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind, express or implied
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not responsible for the accuracy of AI-generated content — you are responsible for reviewing and approving all outbound messages
• We are not liable for actions taken by connected third-party services (Instantly, Aimfox, LinkedIn)

We target 99.9% uptime for the Service but do not guarantee uninterrupted access. We may experience downtime for:

• Scheduled maintenance (with advance notice when possible)
• Emergency security patches
• Third-party service outages beyond our control

We will make reasonable efforts to minimize downtime and notify affected users.

Either party may terminate this agreement at any time:

• You may cancel your subscription at any time. Access continues until the end of your current billing period.
• We may terminate your account with 30 days written notice for any reason
• We may terminate immediately for violations of these Terms or acceptable use policies
• Upon termination, your data will be retained for 30 days and then permanently deleted

We may modify these Terms at any time. Material changes will be communicated via email or through the platform at least 30 days before they take effect. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

If you disagree with any changes, you may terminate your account before the changes take effect.

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration in Dubai, UAE.

If you have questions about these Terms, please contact us:

Email: legal@trevexia.com

General inquiries: hello@trevexia.com